Today my journal entry will focus on what starts the cycle of mediocrity in our work places and what can be done to solve such situation when it occurs which happens to a number of businesses. HMM talks about two factors that bring about mediocrity and they are low employee job satisfaction and high employee turnover which can cause sales and profits to plummet. This in turn brings poor service attitudes and leads to low customer satisfaction. Investing in training as a business is a sure way that skills and tools they need to perform their jobs well are provided and that they are able to use those skills and tools provided satisfactorily. A degree of latitude gives them the power and responsibility to make quick decisions and to recover decisively from mistakes. My $100 project is progressing steadily and everything is on cause.